Two trailer park girls go round the outside.

There is a server in our restaurant who I've been giving a hard time to lately. At her classiest she is a hillbilly. She has no finesse, and nags at the rest of the staff a lot. I have and still will try to coach her and train her and support her successes. She thinks she knows everything and I find myself feeling sad for her and her crippling ignorance. Lately, I've been finding it difficult to even see her name on tickets.

Lately our main restaurant manager has been working hard to keep our FOH on their toes with quality and high standards of service. Today at server line up he gave them some critiques and recognized their improvements. I acknowledged those attempted improvements and reminded them that in the end we are all on the same team.

That is when the hillbilly spoke up:

"I had a guest today tell me her salad wasn't dressed properly. This seems to be happening a lot lately, for weeks now, and I've talked to all the lunch servers about it and some of them agree with me."

The other manager and myself immediately asked, "IF THERE WAS A GUEST COMPLAINT, THEN WHY THE ARE WE JUST HEARING ABOUT IT NOW???" It is a staple in our system that if a guest is unsatisfied with something, then a manager needs to know. That is how any restaurant maintains customer satisfaction with quality, especially with the insane amount of volume we do here. This was the first any of us are hearing about her "multiple complaints."

It was pretty obvious that she was saying that to try to piss me off and make the kitchen look bad in front of the staff because I've been riding her lately. Her white trashiness is rather transparent most of the time. Again, I pity her ignorance.

#1. If a guest is not happy we always take action. That is how we got this far.

#2. I will not let some hick ruin what we've worked so hard to achieve.

#3. She will undoubtedly be fired sometime, maybe soon. When that day comes I am going to do what I do to the ones who cross me. I'm going to stand outside the door, make her walk right by me on her way out, then watch her take the walk of shame to her pick up truck. All the while wearing a shit eating grin, and I will two simple words, "Good Luck."

I've seen 100's of people come and go through this restaurant. They will never love this place as much as I do. They will never sacrifice as much as I do. They will never know what it takes to hold this place together. And eventually they will realize that if they go toe to toe with me, they will inevitably lose.