purveyors
Of course I am guilty of expecting too much from 77077, but it suits many of my needs and I know better than to get anything but brand name products, dry goods, paper and chemicals from them. My problem is D. Supershiny, my dipshit rep. She's been doing it for fifteen years, still knows nothing about food and wonders why she never gets new accounts. She is so dim, that it wouldn't even be fun to ask her to source me #10 cans of muddy turtle. When I have the time and energy, I mess with her a little bit and ask her questions about her company's products that I know she can't answer. Last week I wondered out loud why my new silverware presoak costs twice as much per portion as the product they discontinued. Go figure I am still waiting on an answer. This afternoon she sent me 48 cans of crappy orange juice instead of Tropicana. Granted they are much less expensive, but the juice is made from concentrate from Florida, Brazil + Mexico. Most importantly, you look like an asshole serving a 007 made with canned OJ to one of the professional drinkers or bartenders that encompass 90% of our clientele. At first, I thought it might be partially my fault for not specifying Tropicana, but it is the only kind we have ever used in 32 months here and I wrote 24/10z on my order. The bottom line is that it just gets old when someone screws up something on your order every single week. If you went to the same restaurant every Wednesday and the server or BOH made some sort of error every time, how many Wednesdays would you keep coming back?
4 comments:
In some ways I want to work for 77077 or another company like them. I know I would be great for just this reason. All of their reps rode the short bus to training compound. You are probably the only customer who ever questions her stupidity or the price/quality of her products. Keep asking her until you get an answer.
You should have have the US food rep (or someone pretending to be one) meet you on the day you do an order with her just to shake things up. I bet you get the heady Tropicana from then on.
First off, you really should explore another company and let her supervisor know about it. It is annoying when you have to clean up the mess of your rep. We don't have time to do their jobs too. Don't forget they are the ones with the two week vacations in Hawaii.
My favorite is when something you've ordered every week for years is out of stock and no one alerts you, and you don't find out until you or one of your cooks are checking in the order. Then the cook forgets to tell you so you don't notice until you get the time to review the invoice.
I've worked with Sysco, US Foods, Alliant, Gordon, and FSA. From my experience the reps from 77077-2099 barely have to be literate to sell their food. Anyone smarter oversees 4 or 5 of them. Smarter than that and you get a whole region to babysit. Don't hesitate to say "enough is enough" and call her babysitter.
The funny thing is I've seen cooks who have been in the business for 15 years and no nothing about food either.
what is 77077?
Sysco is 77077. It is the zip code to Houston, TX, their HQ
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