We have been wanting to visit your restaurant for a very long time. We were not disappointed about the beauty and the wines we enjoyed. But unfortunetly I was disappointed by our lunch experience. My expectations were high. This is the season for fresh vegetables which are abundant and available everywhere. The crudite' we order was not the case. I had also ordered the salad - the romaine lettuce was turning and was even brown. My daughter's broccoli was overcooked and her chicken strips were cold and tasted as if they had sat for while. I am not a chef Ramsey but I would say that the lunch did not compliment the surroundings or the fine wine that is served. I noticed that plates returning to the kitchen showed a lot of veggies. I did share w/ our server and she comp'ed a dessert. Best Regards, XXX
Thank you Mr. Minor
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7 comments:
Dear XXX,
Thank you for expressing your concerns. I apologize on behalf of the culinary staff for the disappointment you had with your dining experience. As chefs our main goal is for each customer, no matter the age, to have the best plates of food we can create. Our strengths as a restaurant and a culinary team have provided us with great popularity over the past few years. It is however our weaknesses that will hold us back from our greatest potential. We strive to conquer our weaknesses everyday and will use this information you've provided in our pursuit of greatness. Take care and I hope you will consider us again in the future.
Regards,
Stan
This makes me sad because I know how your heart sank when you got this email. You're pretty sure the customer isn't making it up and her politeness almost makes it worse. Its no secret that the highest standards aren't always met @ lunch, but I assume it safe to say that the chef in charge of the romaine lettuce has stepped into your office.
I wish this guest had asked for her meal to be replaced so the experience wasn't wholly tainted. I will never understand why some people prefer to stay silent so they can complain after the fact. Props for hitting her back, just to chat.
How many lunch covers did you do that day?
Dear XXX,
Hi. It's me again. I just wanted you to know I have discussed your concerns with my culinary team. They promised me more focus, but sometimes I think they are more concerned about pleasing me than they are about pleasing you. Is that the answer? None of them can much afford to go out to eat at a fine dining restaurant so how can I help them put it into perspective? Get back to me on this.
Regards,
Stan
Dearest X,
It has been three days now and I haven't been able to sleep. You haven't returned my mail or my calls. Is everything okay? Are you mad at me? I said I was sorry! What else do you want from me?
Your biggest fan,
Stan
Dear X,
I feel like I can call you X, because you and me are so much alike. I would love to meet you someday. I love your hair. You run fast. Did you have a good relationship with your father? Me neither. These are all things we could talk about and more. I know you have not been getting my letters because I know you would write back if you did. And I hope you write back this time and we get to be good friends. I’m sure our relationship would be a real home run.
Stan
Dear X,
How are clouds born? How are rainbows made? I feel like you would know. Even though you are no "Chef Ramsey" I still respect you and want to be just like you. I cut my hair just like you. I am trying to change my name to XXX so we could eventually be the same person. Then maybe together we could be a "Chef Ramsey." Please don't be scared.
Stan
Dear X,
So my counselor told me I should let it go. He even brought up what happened with mom and why she won't call me either. I told him that if you didn't really care, then why did you send me that letter in the first place. Why? I find it hard to believe it is because your child didn't like her kid's menu chix strips with roasted broccoli and carrots, or because you saw other people's plates and you thought they looked better than yours. We apologized thoroughly and comped you a dessert, but you still wrote a letter. I figured it was because you wanted to be my friend.
You ordered only $14 worth of food for a two top in a fine dining restaurant. You thought your plates were not plentiful enough and that your lettuce, which was baby red romaine, was not green enough. Yet my counselor calls me the crazy one.
I don't care what my counselor says, however I do think you have done nothing but take advantage of me. I feel it is unhealthy to carry on like this anymore. Our friendship is a facade. I don't even know who you are anymore. You are dead to me. This will be the last letter I write to you.......until I finally find you on Facebook.
I will miss you incredibly,
Stan
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